General:
Why choose Taye?
Where can I purchase Taye?
What does Configuration-Friendly mean?
Model numbers explained!
What is Taye's back order lead time?
Taye Drum Warranty Info
How can I voice my opinion?
What is the correct pronunciation of Taye?

Drum Related:
Do you make your own shells or are they outsourced?
How do I tune my drums?
How do I clean my drums?
How should I store my drums?
How do extreme temperatures affect my drums?
What is the difference between the different shell types?
How can I find replacement parts?

Hardware Related:
How do I adjust my Taye pedal?
How does Taye's Accessory Clamp System (ACS) work?
How do I adjust my Taye hi-hat stand?
How can I find replacement parts?

Artist Related:
How do I become a Taye endorser?
How can I obtain backline gear?

Dealer Related:
How do I become an authorized Taye dealer?
How do I become a Flagship Online Dealer?
How can I request new Taye materials and literature?

Job Related:
I am interested in employment with Taye, where do I begin?

What does Configuration-Friendly mean?
One thing that makes Taye special in the drum world is our ability to offer over 100 pre-priced configurations in 4 different product lines, StudioMaple, StudioBirch, ProX, and RockPro. Not to mention several configuration options in our GoKit and Spotlight lines. Configuration-Friendly means you get the set you want right away without having to pay extra for add-ons or wait around for special orders. It is also a concept which filters into our other products as well. ACS, Accessory Clamp System, as well as other hardware, are all designed with this Configuration-Friendly concept in mind.


Model Numbers Explained:
Drum Lines:
StudioMaple (SM)
StudioBirch (SB)
GoKit (GK)
ProX (PX)
RockPro (RP)
Spotlight (SL)

Styles:
Stage (S)
Jazz (J)
Fusion (F)
Classic (C)

• First 2 Letters: Drum Set Model
• First Digit: Total Number of Drum in the Set
• 2nd and 3rd Digits: Bass Drum Size
• 3rd Letter: Set Style (Stage, Jazz, Fusion, Classic)
• 4th Letter(s): Additional Modifiers
• Letters after hyphen: Color Code

What is Taye's Back Order Lead Time?
If your desired product is out of stock, we have the best back order lead time in the industry: 14-18 weeks.


Taye Drums Warranty Info:
In order to meet the highest standard in quality and playing performance, Taye products are designed and manufactured with the best materials and by the highest standard of craftsmanship. Taye will stand behind our product and reputation for quality. As our mission states: "Dedicated to Making Great Sounding Drums".

Original Purchase Limited Warranty:
Taye Drums, hardware, accessories, and stands, except as noted, purchased through Taye authorized dealer network are guaranteed against defects in materials and craftsmanship up to the maximum of original retail purchase price.

Warranty Coverage & Time Period:
Warranty coverage is not transferable and shall be valid by item and subject to terms and conditions indicated below. A copy of the original purchase receipt and original package must be included for all warranty claims.

Shell (shell packs, drum sets): Drum shells are covered under a limited five (5)-years warranty from the date of the original purchase against material failure, splitting, ply separation, and going out of round as a result of manufacturing. Defects caused as a result of normal wear and tear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this warranty.

Hardware, Stands & Pedals: Drum hardware, stands, and pedals are covered under a limited one (3)-year warranty from the date of the original purchase against material failure. Defects caused as a result of normal wear and tear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this warranty.

Finish & Hoops: Finish and hoops are guaranteed against material failure and manufactured defects for a period of one (1)-year from the date of the original purchase. Defects caused as a result of normal wear and tear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this warranty. Items listed in the following will not be covered under Taye Limited Warranty: Drum heads, plating, pedal beaters, springs, snare stripes, normal wear and tear items, damage caused by shipping and transportation.

Owner's Responsibility:
It is important that the owner/user be familiar with the proper maintenance and use of their TAYE instrument. Keep this warranty and proof of purchase in a safe place. Be prepared to provide purchase information to avoid difficulties in determining eligibility for warranty protection. Owner/user must maintain the product without alternation, negligent use, misuse, abuse, modify, improper operation, or exposure to extreme conditions.

To Obtain Warranty Service:
A warranty return should be handled by an authorized Taye dealer from which the instruments were purchased. All repairs under terms of this Warranty must be handled by Taye USA. Instrument must be shipped freight prepaid and RMA(return merchandise authorization) number must be obtained and affixed in a visible position outside of the package before shipping. Taye USA will then inspect and evaluate the extent of warranty coverage and notify dealer of claimant. When returning the products for service under this Warranty, proof of purchase and/or sales receipt is required.

Warranty Limitations:
This limited Warranty is made in lieu of all other warranties, either express or implied and is subject to the limitations contained herein. It is extended to the original retail purchaser only and not transferable. Original Sales Receipt is required. This warranty gives specific legal rights and you may have other rights which vary from state to state and could affect this warranty.
Note: This WARRANTY applies to the United States only.


How can I voice my opinion?
Our continued success relies on the drummers who support us by playing our fine products. That in mind, we would like you to voice your opinion by emailing us at: feedback@tayedrums.com. You may also use our feedback form which can be found under the support tab on the main navigation bar of this site. Have a question or concern about a product? Have an idea to make our products even better? Let us know.


What is the correct pronunciation of Taye?
Taye is pronounced the same as tie as in "neck tie"


Do you make your own shells or are they outsourced?
We make everything on our drums, including the shells. Every shell is made with our patented EFS™ Shell Technology, which contributes to the great sound and wide tuning range of our drums.


How do I tune my drums?
Select a drum head that will achieve your desired level of resonance and control. Taye uses single ply heads for maximum resonance, however, depending on the application, some users prefer double ply or heads with resonance and frequency control to give their drums a specific sound.

To tune a drum, place the drum on a flat and level surface. Assuming that the head is not yet on the drum, place the head on the drum ensuring that the head is seated level and evenly around the shell. Next, place the counterhoop onto the head and line up the holes of the counterhoop with that of the lugs. Insert each tension rod into the holes of the counterhoop and thread each tension rod into the lugs. Finger tighten all tension rods and ensure that the head is seated evenly onto the shell. Now, start at any one tension rod and tighten it one half turn. Move to the tension rod directly across from the one you just tightened and tighten it one half turn as well. Move one tension rod over and tighten, then move to the opposite one. Repeat this until you start getting tone out of the drum. Fine tune the drum by taping the head by each lug (about one inch from the counterhoop) and match the pitches of each tap around the drum. What pitch that will be is up to you. When you're satisfied with that, flip the drum over and do the same to the other head. Be patient and don't be afraid to experiment. You can always try again. For pitch-bend, which a lot of players prefer, tune the bottom head down either higher or lower in pitch from the top head.


How do I clean my drums?
For a thorough cleaning, remove all lugs and hardware from the shell. Clean the drums with a solution of mild detergent and water, and then dry with a soft towel. Add shine to lacquer finished drums using petroleum based wax. Follow the directions supplied by the manufacturer of the wax.


How should I store my drums?
It is important to protect your drums from damage and temperature extremes. We highly recommend that cases or soft bags be used when transporting and storing your drums. If your drums are set up for an extended period of time, keep them covered. Be sure to keep your drums away from and out of damp or cold areas.


How do extreme temperatures affect my drums?
Extreme temperature shifts within a short period of time do pose a potential hazard to drum shells and their finishes. As humidity and temperature change, the moisture content within the cells of the wood is affected. This can make the shells expand or contract, and they are susceptible to warping and cracking. A general rule is to store your drums in a place that is comfortable for you.


What are the differences between the different shell types?
The choice between different wood types is simply a matter of opinion. No wood type sounds better than any other, however, each wood type has a specific sound quality that is sought after by the drummers who play and support them. It is quite hard to explain the tonal qualities of each wood type, but we'll do our best in describing something that can only be fully realized in person.

Maple:
Maple is probably the most sought after wood among drummers. The sound it produces is said to be "warm" and it has a smooth blend of low, mid, and high frequencies. With that said, maple is a common choice for most applications. Because maple is such a popular wood, it is often the center of comparison among other shell types.

Birch:
Birch is a harder wood than maple. Because of this, birch has a boost in high frequencies making the drums sound "bright." Birch produces a "focused" sound with lots of attack and punch to go around. It is because of this that birch is often a great choice for live applications where added volume and presence is desired. Also, many find it a great choice for recording because of its focused sound and tone.

Birch/Basswood Mix:
Basswood is a softer wood than maple making it warmer. However, basswood does not resonate quite as well as other woods, and therefore birch is used to "tighten" up the sound and help it project. It is this combo that makes this shell type sound "Big."

Poplar:
Poplar is said to be "bright" and it projects fairly well. It assumes the qualities closest to that of Birch. Although it is not quite as punchy, nor does it have the warmth and roundness of Birch. Even still, poplar shells are powerful and cut with a good amount of presence.


How can I find replacement parts?
You can order replacement parts from any of our authorized dealers or through Taye directly. For a list of available parts, please view/download our latest USA Retail Price List which can be accessed in our "downloads" of this site.


How do I adjust my Taye Pedal?
For bass drum pedals, there are several adjustments:

Hoop Clamp: One of the most important is the hoop clamp. Open the clamp by loosening the wing nut that directly controls the clamp on the right side of the pedal. Open the clamp far enough so that it can accept the bass drum hoop. Tighten the wing nut until the clamp grasps firmly onto the hoop.

Spring: The spring tension can be adjusted by loosening the round knurled nut at the base of the spring. Underneath the ear of the base casting, pull down on the spring tension nut and adjust the tension by tightening it or loosening it. After you've dialed it in, keep it there by tightening the knurled nut above the ear.

Stroke Adjustment: Another feature is the stroke adjustment. This allows you to adjust the distance of the beater to the drumhead. Simply loosen the drum key screw above the spring and set the beater to the right position. While holding the beater in place, tighten the drum key screw.

Base Plate Adjustment: Taye MetalWorks, 602C, and 702C Pedals feature an adjustable base plate. To adjust the base plate, loosen the two wing nuts that are attached to the base plate. Lengthen or shorten the base plate and tighten the wing nuts once you have dialed it in.


How does Taye's Accessory Clamp System (ACS) work?

ACS Parts Explained & Example 5 - Receives 1/2" Rod 6 - Receives 3/4" Tube C - Receive 3/4" Tube D - Receives 5/8" Tube S - 4" to 7" short M - 9" to 12" medium L - 15" to 24" long BT - BallTilter RT - RachetTilter

How do I adjust my Taye hi-hat stand?
There is only one adjustment on Taye hi-hat stands. Adjust the spring tension by turning the black knurled knob.


How do I become a Taye Endorser?
Please direct all Endorsement inquiries to:
Email: artistrelations@tayedrums.com
Fax: 909-498-9179
Mailing Address: Taye Artist Relations
PO Box 5469
Diamond Bar, Ca 91765


How can I obtain backline gear?
Please direct all backline request to: artistrelations@tayedrums.com


How do I become an authorized Taye dealer?
If you are interested in offering Taye products in your store, please contact:

Once your application has been reviewed and you qualify, one of our sales representatives will be happy to assist you in becoming an authorized dealer, as well as show you how a relationship with Taye can help you succeed in your business endeavors.


How do I become a Flagship Online Dealer?

If you are interested in becoming a Flagship Online Dealer, please contact:

Contact: Chelsea Levision
Email: clendzion@tayedrums.com
Phone: 909-529-1976


How can I request new material and literature?

To request materials and literature, please contact us at: 909-529-1976, or info@tayedrums.com. Depending on the material, we will send materials out in standard mail or electronic format.


I am interested in employment with Taye, where do I begin?

Send resume and cover letter to: hr@tayedrums.com. Your resume will be reviewed and you will be contacted if you meet the requirement for open positions.